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Store Policy

Refund Policy

At Elynza, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help. Please read our refund policy carefully to understand your rights and our procedures.

🕒 Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  1. Your refund request must be submitted within 14 days of purchase.
  2. The item must be unused and in its original packaging.
  3. Proof of purchase must be provided.

We reserve the right to refuse refunds if these conditions are not met.

🚫 Non-Refundable Items

The following items are non-refundable:

  • Gift cards
  • Downloadable software or digital products

🔄 How to Request a Refund

To request a refund, please follow these steps:

  1. Visit our Contact page.
  2. Submit a message with the following required information:
    Full name
    Email address
    Order number
    A brief summary of why you are requesting a refund

Our team will review your request and respond within 2–3 business days with the next steps.

📦 Lost or Damaged Items

Damaged Items

If your item arrives damaged or becomes defective within 30 days of delivery, we will offer a full refund or free replacement.

Please contact us immediately and provide:

  1. Order number
  2. Clear photos of the damaged item
  3. Description of the issue

Lost Orders

If your package is lost in transit and cannot be recovered within 30 days of placing the order, we will either:

Reship the item at no additional cost OR Issue a full refund based on your preference

🚚 Return Shipping

  1. Customers are responsible for return shipping costs.
  2. We do not provide pre-paid return labels.
  3. All returns must be sent to our designated return address, which will be provided upon approval of the refund request.

💳 Refund Method

Refunds will be issued using one of the following methods:

  1. Original payment method (e.g., credit/debit card, PayPal)
  2. Store credit, upon customer request — in some cases, without requiring return of the original item

⏳ Refund Processing Time

Once your return is received and inspected, we will initiate the refund within 5–7 business days.

If you haven’t received your refund after this timeframe:

  1. Contact us to confirm that the refund was properly processed on our end.
  2. If confirmed, please reach out to your bank or payment provider, as processing times may vary.

If you have any questions regarding this policy, feel free to reach out via our Contact Page. We’re happy to help!

Shipping Policy

Thank you for shopping with Elynza. We’re committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy carefully to understand how we handle shipping and delivery of your purchases.

🌍 Shipping Locations

We proudly offer worldwide shipping to all countries. No matter where you are, you can shop with us and enjoy our products.

⏱ Processing Time

Orders are processed within 1-2 business days after purchase. Once your order has been processed, it will be prepared for shipment and handed over to our shipping partners.

📦 Delivery Time

Estimated delivery times vary by region:

United States: 5–10 business days (Standard Shipping)
International Orders: Delivery times may vary depending on your location and local postal services.

Please note:
Unforeseen circumstances such as customs delays, weather events, or issues with your local postal provider may impact delivery times.

🚚 Shipping Costs

We’re happy to offer Free Shipping on all orders, regardless of destination or order size.

🔍 Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to monitor the status and location of your package.

📦 Lost or Damaged Items

We take great care to ensure your order arrives in perfect condition. However, if something goes wrong, we’re here to help:

  1. If your item arrives damaged or becomes defective within 30 days of delivery, we will offer a full refund or free replacement.
  2. If your order is lost in transit and cannot be recovered within 30 days of the order date, you may choose to:

  • Receive a replacement shipment at no additional cost, or

  • Request a full refund.

Please contact us promptly with your order number and any supporting information.

📬 Shipping Inquiries

For any questions or concerns regarding your shipment, please submit a form on our Contact Page. Our team will get back to you as soon as possible.

Thank you for choosing Elynza — we appreciate your trust and look forward to serving you!